1. Scope of Policy
This exchange policy applies to all furniture and related accessories sold to U.S. customers on the RUSTIC KEYS LLC website.
2. Exchange Period
Customers may request an exchange within 14 days of receiving the product if they are not satisfied, with no reason required.
3. Exchange Conditions
Products requested for exchange must be brand-new and unused and must not affect their resale, including complete original packaging, accessories, and manuals.
4. Exchange Request Process
Customers must submit an exchange request to RUSTIC KEYS LLC via email and provide their order number.
5. Exchange Confirmation
RUSTIC KEYS LLC will confirm within 24 hours of receiving the request whether the exchange can be processed and provide the customer with detailed instructions and important notes.
6. Exchange Shipping Address
Please send the product for exchange to:
11027 Spivey Rd., Gibsonton, FL 01001, United States
7. Shipping Costs
All shipping costs for exchanges are fully covered by RUSTIC KEYS LLC. Customers do not need to pay any additional fees. We will provide you with a prepaid shipping label for the exchange return.
8. Product Inspection
Upon receiving the exchanged product, RUSTIC KEYS LLC will inspect it to ensure it meets the exchange conditions (brand-new and unused, complete original packaging and accessories).
9. Exchange Processing
Products that meet the conditions will be replaced as soon as possible, typically within 2 business days.
10. Products Not Meeting Conditions
If a product does not meet the exchange conditions, RUSTIC KEYS LLC will contact the customer to explain the situation and arrange for the product to be returned or reject the exchange.
11. Customer Support
Customers can contact the RUSTIC KEYS LLC support team via email or phone during the exchange process to receive guidance or assistance.
12. Changes and Updates
RUSTIC KEYS LLC reserves the right to modify this exchange policy. Updates will be announced on the website or sent via email to customers.
13. Company Information
This website is owned by RUSTIC KEYS LLC
Company Name: RUSTIC KEYS LLC
Address: 11027 Spivey Rd., Gibsonton, FL 01001, United States
EIN: 93-1946707
Phone: +1 (813) 221-1874
Email: info@rustickeysllc.com
Opening Hours: Monday to Friday, 8:00 AM-6:00 PM (Eastern Time)
Please contact us via email - we will respond within 24 hours.